AI support built for ecommerce

Every ticket answered.
Every dollar accounted for.

Stella replies to customers in seconds and shows the Shopify and Meta profit behind every order, in one workspace.

No credit card. Live on your store in minutes.

Stella
Auto-reply on
Order #10482
Hey, I ordered the Aurora Hoodie 9 days ago and still no tracking. Can you check?
Order #10482 shipped today with DHL, tracking 7Q42-8841. It should arrive Thursday. Want me to text you updates?
Resolved by Stella in 18s
Type a reply, or let Stella handle it
Net profit, 30d
$21,970
+12.4% vs last month
3.46x
blended ROAS

Plugs into the stack your store already runs on

ShopifyMetaGmailKlaviyoStripeGoogle CalendarMessengerShopifyMetaGmailKlaviyoStripeGoogle CalendarMessenger
70%

of routine tickets resolved before a human is needed

18s

median first reply, day or night, across every channel

1

workspace for support, Shopify payouts, COGS and ad spend

Representative of a typical ecommerce support mix.

One workspace, the whole job

Answer customers and read the P&L without switching tabs.

Shared inbox with safe AI auto-reply

Gmail, web widget and Messenger in one queue. Stella sends the safe replies and hands the tricky ones to a human with full context.

“Can I change my shipping address?”
AI handled
“I want a refund, this is broken.”
Routed to CSR

Live Shopify commerce metrics

Gross and net sales, AOV, refunds, discounts and gross margin, per store or combined.

Net sales
$112k
Orders
1,284
Margin
57%

True profit, not vanity revenue

Net payout minus COGS minus ad spend. Stella flags any SKU missing cost so the number stays honest.

Payout → COGS → Ads → Profit

Meta ads, mapped to stores

ROAS 3.46x
CAC $28.95

Bookings, knowledge and guardrails included

Native calendar and appointment intake for service brands, a knowledge base that keeps answers safe, and policy rules that block risky advice automatically.

Mon
12
open
Tue
13
3 booked
Wed
14
open

Live on your store before your coffee is ready.

01

Connect

Link Shopify, Gmail and Meta in a few clicks. Stella reads your catalog, payouts and policies automatically.

02

Automate

Stella answers the safe questions instantly and routes anything risky to your team with order and customer history attached.

03

Reconcile

Watch the live queue, CSR scoreboard and true profit per store update together, on desktop or phone.

Where the ticket actually ends.

Most tools reply. Stella replies and ties the outcome back to revenue, refunds and margin.

Stella
Resolved + profit-aware
Generic AI chatbot
Answers, no commerce context
Manual macros
Slow, copy-paste, error-prone

Illustrative comparison for a typical ecommerce support workflow.

Lean teams, calmer inboxes, clearer numbers.

Stella clears the overnight queue before we log in, and for the first time we can see real profit per store next to the tickets. It paid for itself in the first month.
MF
Marisol Ferrand
Founder, Maison Verra
Refund questions used to eat our mornings. Now Stella handles the safe ones and routes the rest with the order already attached.
Devon Okafor · Head of CX, Trailspark
Mapping Meta spend to each Shopify store finally killed the spreadsheet. ROAS and margin live in the same view.
Hana Brettschneider · Ops Lead, Nordwell Goods

Automation you can actually trust.

Stella is built to know what not to answer. Guardrails, scoped roles and per-workspace limits keep fast support from becoming a liability.

Start free

Risky topics blocked

Regulated and sensitive questions are refused or routed to a human, never guessed.

Your keys, your caps

Bring your own AI provider keys and set monthly request and token limits.

Roles & permissions

Owner, admin and agent scopes keep teammates in exactly the right lane.

No duplicate replies

Claim, reply and resolve flow stops two agents answering the same customer.

Pricing

Simple, transparent pricing.

Start free. Upgrade once Stella is already paying for itself.

Starter

For new stores

$31/mo
Start free
  • 1 store + 1 inbox
  • AI auto-reply
  • Shopify sales metrics
  • Web widget
  • Email support

Growth

Most popular

For scaling brands

$79/mo
Start free
  • Up to 5 stores + inboxes
  • Profit & payout reconciliation
  • Meta ads mapping & ROAS
  • CSR scoreboard & routing
  • Priority support

Scale

For multi-store teams

$239/mo
Start free
  • Unlimited stores & inboxes
  • Appointments & calendar
  • Workspace roles & guardrails
  • API access & usage caps
  • Dedicated success manager

Questions, answered.

Most stores are live in minutes. Connect Shopify, Gmail and Meta with OAuth, and Stella reads your catalog, payouts and policies automatically. No developer required.

Only the safe ones, and only if you allow it. Anything sensitive, ambiguous or against your rules is held and routed to a human with full order and customer context.

Yes. Run on the platform key or bring your own OpenAI, Anthropic or DeepSeek key per workspace, with monthly request and token caps you control.

Yes. Connect multiple Shopify stores and Meta ad accounts, map ad spend to the right store, and view results per store or combined.

You can start free with no credit card. Upgrade once Stella is already handling tickets and surfacing your true profit.

Bring support and profit onto one screen.

Set Stella live on your store today and let it handle the busywork while you watch the margin.